Terms and Conditions

GENERAL CONDITIONS “THE RESIDENCE Deventer”

Version 4.0 – Aug 2023

Terminology

Guest: a person who has reserved and is staying at The Residence Deventer and is registered as such.

Main guest: the person who has reserved m at The Residence Deventer. The main guest must be over 18 years old and is responsible for his/her fellow guests.

Manager: the person who, as owner of The Residence Deventer or on behalf of the owner of The Residence Deventer, manages The Residence Deventer.

Third Party: Any other legal entity that is not a guest, administrator or owner.

Reservation: a confirmation of the reservation request by The Residence Deventer

Cancellation: Revoking or dissolving the definitive reservation within the applicable period or a no-show at the time of the reservation.

1.0 The Residence Deventer

1.1 The Residence Deventer is described in the website www.theresidencedeventer.nl This website has been compiled with the greatest care, but there may be differences between the text and/or photos presented on the website and the current situation in The Residence Deventer at the time of the visit by the guest(s). The guests cannot derive any rights from such differences.

1.2 The minimum stay at The Residence Deventer is one night. A different minimum stay may apply during holiday periods and/or in the summer months.

1.3 The Residence Deventer is accessible to guests 24 hours a day. The apartments have their own lockable entrance.

1.4 Rest times are from 11:00 PM - 7:30 AM.

1.5 Smoking is not permitted in the apartments or in the common areas or anywhere indoors. Smoking is allowed outside.

1.6 Guests' pets are not allowed in/near the hotel, unless otherwise agreed between the guest and the manager.

1.7 The rooms are suitable for 1 to a maximum of 2 people (small apartment) unless otherwise stated when booking.

1.8 Check-in between 2:00 PM and 8:00 PM, check-out no later than 11:00 AM. Later check-in is possible by mutual agreement and must be reported in advance.

1.9 The Residence Deventer is less suitable for very small children, although children are always welcome.

1.10 Guests can park their car in the parking garages in the vicinity. Parking is always at your own risk.

1.11 Guests must have a permanent place of residence

1.12 Guests must follow the instructions of the administrators

1.13 The administrators may immediately deny and/or refuse guests access to The Residence Deventer in the event of violation of the general terms and conditions and/or internal regulations or inappropriate behavior, without further notice and stating reasons and without refunding accommodation costs.

1.14 Guests of The Residence Deventer must adhere to the internal regulations that are provided to them online when booking and which are also available for inspection at the hotel.

1.15 The Residence Deventer is registered with the Chamber of Commerce under number.

76698122

2.0 Rates

2.1 The rates include gas, water, electricity and heating. The rates are exclusive of VAT and tourist tax.

2.2 The rates do not include the costs of cancellation and/or travel insurance and/or other costs.

2.3. Hotel rates are always without obligation and are subject to interim changes.

2.4 All statements on the website of The Residence Deventer www.theresidencedeventer.nl are deemed to have been provided in good faith and are always subject to interim adjustments. The hotel is not bound by apparent errors on its website.

3.0 Reservation and Payment

3.1 Reservations are possible online via www.theresidencedeventer.nl or www.booking.com or another booking platform.

3.2 The reservation is only completed after confirmation of your reservation request by The Residence Deventer.

3.3 The advance payment or the total accommodation costs must be transferred to:

The Residence Deventer

IBAN: NL11INGB0007145036

BIC: INGBNL2A

3.5 Payment of the (remaining) amount must be paid at The Residence Deventer upon check-in. Payment can be made in cash or by PIN.

4.0 Cancellation

4.1 Cancellation is free of charge up to 2 days prior to the date of arrival. For example, arrival on Friday, cancellation is free of charge until Wednesday. There will be no refund of the advance payment for reservations from abroad.

4.2 If you cancel from 1 day before the date of arrival, 100% of the reservation rate will be charged. There will be no refund of the advance payment for reservations from abroad.

4.3 Cancellation after arrival or early departure during the stay will be charged for the entire stay period (confirmed total travel price).

4.4 Cancellations can only be made in writing via the contact form on the website or by email to [email protected].

4.5 The Residence Deventer always has the right to withdraw a final reservation more than 2 days prior to the date of arrival without giving reasons. Deposits already paid will be refunded to the main guest without costs. 

5.0 Damage

5.1 The guest must behave properly and use the accommodation in accordance with the reasonable usage instructions given by the hotel or the owner/manager.

5.2 The main guest is legally liable for any damage caused by him or his fellow guests to the accommodation or the items contained therein.

5.3 Any damage (damage, loss, missing and/or theft) must be reported immediately by the guest to the owner or manager. Repair and/or replacement costs must be reimbursed immediately by the guest to the owner/manager on his first request.

5.4 If hotel keys are lost or otherwise not returned, all resulting costs will be charged to the main guest. The main guest undertakes to pay the substantiated invoice within 14 days after sending it.

5..5 If the keys are not returned at check-out, the main guest is obliged to send the keys to the owner by registered mail within 2 working days.

6.0 Complaints

6.1 The guest is always entitled to submit his grievances to the hotel by means of a complaint. The hotel must always handle a complaint adequately and with due speed, so that the complaint is handled according to standards of reasonableness and fairness.

7.0 Force majeure

7.1 In the event of force majeure, both permanent and temporary, when rental areas, such as the City Apartments, are taken out of service, the hotel is entitled to dissolve the agreement in whole or in part or to temporarily suspend it without the guest being entitled to performance and /or can claim damages. Force majeure includes, but is not limited to: apartments, City Apartments taken out of service, danger of war, war, rebellion, molestation, strikes, boycott, disruptions in the energy circuit, traffic or transport, government measures, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions, death of one of the owners or close family members, etc. under which full or partial compliance with the agreement cannot be reasonably and fairly expected of the hotel.

8.0 Liability

8.1 The hotel cannot be held liable for damage suffered by the guest or third parties as a result of their stay in the accommodation; the guest indemnifies the hotel against claims in this regard. The hotel is not liable for disruptions in and around the accommodation, such as disruptions and failures of power and water supplies and technical installations, construction and/or road works in the vicinity of the hotel that are not announced or announced untimely.

8.2 The hotel cannot be held liable for damage due to gross negligence or negligence on the part of the hotel.

8.3 Without prejudice to the provisions of 8.1 and 8.2, the liability of the hotel, if and insofar as it is held legally liable for any reason in connection with the user agreement, is always limited to direct damage and any form of consequential damage is excluded. Furthermore, the hotel's liability is always limited to the maximum amount that the insurer will pay out in the appropriate case.

8.4 The hotel accepts no liability for injury to persons and/or damage, loss or theft of property of users.

9.0 Final provision

9.1 Unless otherwise provided in rules of private international law, these conditions are exclusively governed by Dutch law. Non‐Dutch speaking guests are expected to agree to the general terms and conditions drawn up in Dutch.

9.2 All disputes arising from the user agreement or these terms and conditions will be settled in the first instance by the competent court in the Netherlands, insofar as the rules of international private law do not stipulate otherwise.

9.3 None of the parties can transfer its rights and obligations to third parties, unless otherwise stated in these terms and conditions.

9.4 If and to the extent that any provision in the user agreement and these conditions proves to be void, the other conditions will remain in force and the void article will be deemed to have been converted in such a way that it is brought into line with the apparent intentions of the parties.